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Technical Support

It is Sterling's desire to provide our customers with outstanding service and support. We hope that information and utilities below will provide solutions for the most common problems. As always, if you can not find what you need, please feel free to call tech support, our numbers are listed here. Or send us an email at support@sterling.net.

Commonly Needed Email Addresses
General Support: support@sterling.net
Sterling Voice™ Phone Support: phone-support@sterling.net
New Service & Sales: sales@sterling.net
Billing: billing@sterling.net

Access Numbers

• Portland Access (all modems, 56K & ISDN) - 503-605-1565
• Vancouver Access (all modems, 56K & ISDN) - 360-314-2113
• Toll Access (0.15/min charge) - 1-87-STERLINK (877-837-5465)
• Nationwide Access Numbers Nationwide Dialup-Number Finder

Sterling Contact Numbers

• Voice Calls 503-968-8908
• Technical Support 503-968-8908 x 223
• Fax Line 503-603-1879

Server Information

• Primary DNS Server 199.108.228.50
• Secondary DNS Server 199.108.228.34
• Incoming POP3 Mail Server mail.sterlink.net
• Outgoing SMTP Mail Server smtp.sterlink.net

TuCows Registrar Information

• .com/.net gTLD exhibit A
• .org gTLD exhibit A
• .info Reseller Agreement Exhibit A
• .biz IP Reseller Agreement Exhibit A
• .name Reseller Agreement Exhibit A

Live Remote Assistance

• Click here to start remote session