VOIP Support

Training

Call Manager Training Guide (.pdf)

Call Manager Computer Based Training (video)

Voice Mail Guide and Map (.pdf)

Web Call Manager Training Guide (.pdf)

We also offer free instructor-led training sessions. Email us to learn more.

Phone Reference Guides

IP 100 Quick Reference Guide (.pdf)

IP 230 Quick Reference Guide (.pdf)

IP Phone User Guide (.pdf)

Call Manager Software

Please download the following link for individual PC installation.

Call Manager SterlingVOICE™ v8 (.exe)

The Active Directory Push kit is available for customers that currently use Active Directory to install software. This kit should only be used by administrators familiar with Active Directory.

Call Manager Active Directory Push Kit v8 (.zip)

Web Call Manager

The “Web Call Manager” allows you to manage your phone from anywhere on the internet.  You can use it to change your call handling mode, find me anywhere feature, and other functions.  Please click on the appropriate system below:

SterlingVOICE™ 1

SterlingVOICE™ 2

SterlingVOICE™ 3

Please contact support if you are unsure of what system you are on.

Web Call Manager Training Guide (.pdf)

Tips & Tricks

Windows Server Custom DHCP Options (.pdf)